Terms of Service

Trackye provides AI agents that automate repetitive marketing work on platforms you connect, such as replying to reviews, comments, and messages, publishing posts, and keeping your WhatsApp catalog in sync. Agents act on your behalf, using your connected accounts, within the permissions and automation settings you choose.

For each type of action you choose whether an agent is off, only drafts, acts after your approval, or acts automatically. Every agent starts on approval. You are responsible for actions you approve and for actions you allow to run automatically, including the content published and messages sent from your accounts.

AI-generated content can be wrong. Keep your business details, products, prices, and stock in Trackye accurate — agents rely on them and are designed not to state prices or availability that aren't in your data. Review agent activity regularly and switch an action back to approval if its results aren't right for your business.

When you connect a Google, Meta, or WhatsApp account, you confirm you are authorized to grant Trackye that access for the business. You must also follow each platform's own terms and policies, including WhatsApp's Business and Commerce Policies and Google's review policies. You can disconnect any account at any time, which stops agents from acting on it. Our use of data from these accounts is described in our Privacy Policy.

You must have your customers' consent before Trackye sends them marketing messages, WhatsApp templates, or review requests on your behalf. You may not use Trackye to send spam, to buy or incentivize reviews, or to contact people who have opted out.

Trackye is a paid service billed monthly or annually after any free trial. You agree to provide accurate billing information. If payment fails, we may pause agents and restrict access until it is resolved. Refunds are covered by our Refund Policy.

WhatsApp messages are sent through your own WhatsApp Business account, and Meta charges its messaging fees to that account directly. Those fees, and keeping a valid payment method with Meta, are your responsibility; Trackye's subscription covers only its own service, including the AI that writes replies and offers.

You may not use Trackye for illegal activity, deceptive or misleading content, harassment, impersonation, distributing malware, or attempting to breach our security. We may suspend agents or accounts that violate these terms or put connected platforms at risk.

Trackye is provided "as is" without warranty of any kind. To the extent permitted by law, we are not liable for indirect, incidental, or consequential damages, including lost sales or actions taken by connected platforms on your accounts. Our total liability is limited to the fees you paid us in the three months before the claim.

These terms are governed by the laws of India. Any dispute arising out of or relating to these terms or Trackye is subject to the exclusive jurisdiction of the courts of Dehradun, Uttarakhand.