1. Disconnect a Platform
In the Trackye app, open Settings → Connections and choose Disconnect next to Google, Facebook, Instagram, WhatsApp, or YouTube. This immediately deletes the stored access tokens for that account and stops every agent from acting on it.
You can also revoke access from the platform itself: for Google at https://myaccount.google.com/permissions, and for Facebook and Instagram under Settings & privacy → Business integrations. When a platform tells us access was revoked, we delete the tokens on our side.
2. Delete Customer Contacts and Conversations
In the Trackye app, open a contact and choose Delete contact. This permanently removes the contact, their conversations and messages, and their consent records from Trackye. Messages already delivered on WhatsApp, Facebook, or Instagram remain in those apps and must be deleted there.
3. Delete Your Business Account
Before deleting, the owner can download the website's content (text, logo, and photos) from Website → Download my website. A custom domain always stays the owner's; they can point it to a new host at any time.
The account owner can delete the business from Settings → Delete business. Agents stop, the business website goes offline, and access tokens for every connected Google, Facebook, Instagram, and YouTube account are deleted immediately. The account then enters a 30-day grace period in which the owner can sign in and choose Restore business, or email privacy@trackye.com.
After 30 days, all data for the business is permanently deleted: business details, website content and uploaded images, reviews, research, posts, agent activity, and the account's logins. Backups are overwritten on our standard backup cycle.
4. If You Messaged a Business That Uses Trackye
If you contacted a business on WhatsApp, Facebook, Instagram, or Google and want your data deleted, ask that business first — they control your data and can delete it in Trackye.
You can also email privacy@trackye.com with the business name and the phone number or account you used. We'll verify the request, work with the business, and confirm deletion within 30 days.
5. Facebook Data Deletion Requests
If you remove Trackye from your Facebook account's Business integrations, Facebook sends us a deletion request. We delete the data we received through that account and give you a confirmation code you can use to check the status with privacy@trackye.com.
Questions about this document? Email privacy@trackye.com.