1. 14-Day Free Trial
Every new business gets a 14-day free trial. You won't be charged if you cancel before the trial ends.
2. Subscription Refunds
Subscription fees are generally non-refundable. If you believe you were charged in error, email billing@trackye.com within 48 hours of the charge and we'll investigate.
3. Cancellation
You can cancel at any time from your billing settings. Your agents keep working until the end of the current billing period, and no further charges are made.
4. Plan Upgrades
If you upgrade from an annual plan, you're eligible for a pro-rated refund of the unused full months of your previous plan. Request it from the support section in the Trackye app; once verified, it is refunded to your original payment method.
5. Platform Charges
Charges from Google, Meta, or WhatsApp (such as WhatsApp conversation fees) are billed by those platforms, not by Trackye, and are not covered by this policy.
6. Exceptions
In exceptional cases, such as extended downtime or technical failures on our side, we may issue a partial or full refund at our discretion.
Questions about this document? Email billing@trackye.com.